COLLECTING PERSONAL DATA INFORMATION
During our business, we may collect personal data from you which includes your name, contact details, delivery address, e-mail address and credit card information. By then, submitting your personal data to us when signing up for an account to our website, browsing or ordering any of our products, consider you are agree with the terms and conditions of this policy.
REGISTER AN ACCOUNT
In order to purchase the product, you will have to create an account which requires you to submit certain personal data. Just click on “Log In” for first timer and then we require you to provide us with an user name as well as your contact details, e-mail address, shipping address. Next time, you can continue with “Sign In” and we are happy to meet you again. Your user name and password will be used so you can securely access and maintain your account.
INFORMATION ON CHILDREN
Protecting the privacy of the very young age is important. For that reason, we never collect or maintain information at our site from those who are under 13. As a parent or guardian, please do not allow such children under your care to submit personal data to our website. We will not received and remove any personal data from any accounts that was submitted without any parental consent for children under the age of 13.
DISCLOSURE TO THIRD PARTIES
SmarTorq may provide third parties with certain information to provide or improve our products and services, including to deliver products at your request. When we do, we require those third parties to handle it in accordance with relevant laws. You may refer our courier services at Shipping and Delivery. We do not sell personal information and will never be shared with third parties for their marketing purposes. Only information such as name, contact details, delivery address, e-mail address will be pass to our selected third parties courier services for them to proceed with delivery.
ORDERS & PAYMENT
Browse through our various categories or use the Search bar if you know your favourite products. On the product page you click, you can read and confirm the details. After satisfied with the details, click “Buy Now” to make an order. Indicate your preferred quantity if you decided to buy more than one item. Once confirmed, you will be directed to the Shopping Cart page. Here you will see all the products you have chosen with a green tick. Untick the product which you decided not to buy at the moment. You may click “Checkout” icon. Total prices will be shown soon after you Checkout. Remember to make sure the delivery information is correct (name, contact details, address etc.) Select your preferred Payment method and click on “Place Order” to proceed with payment.
Everytime you purchase from SmarTorq, we will give you 365 days or 1 year warranty for every product. After you received the product, you need to check for the condition and its functional. Just in case the product you received is not what you expected and you wish to return the product and ask for refund, please refer to Return And Refund Policy for further info. We are sorry if the parcel you received is not what you expected. We will come out with better service after this. Please take note that we only received return item within 7 days upon receiving date. You can only apply for a return product under certain condition.
We are pleased to hear from our customers. Our hotline +603 6272 0622 is operating 9 am – 6 pm (Monday to Friday) or you can leave your message at email@example.com. Not to forget we have live chat also operating for you 9 am – 6 pm (Monday to Friday) which will be delighted to answer any questions you may have.
SHIPPING & DELIVERY
Our business does not encourage store pickup services as we provide express delivery to our every customers which only takes 1-3 working days. Once your order has been processed and packed, we will email you a unique tracking code for you to keep an eye on the status of your parcel at all times anywhere through your mobile phone or any devices. All you need to do is complete data information needed and make sure the information is all correct to avoid the parcel missing. You can choose courier service company from list below:
For the moment, we only received local customers. All the prices shown are in Ringgit Malaysia (RM). SmarTorq reserves the right to changes prices for products from the website at any time. Keep visiting our website for any updates and shocking discount (if applicable). All products payment can be made either Visa, MasterCard, any online banking or even E-Wallet (TouchNGo, Boost etc.)
RETURN & REFUND POLICY
If the parcel you received visibly damaged, please Contact Us immediately. For any reason should you wish to return your item(s), you have 7 days upon receiving date. We may proceed with your refund if you;
- Received the wrong product (wrong model, wrong size, different product)
- Received an incomplete product (missing quantity or built-in accessories)
- Received product with physical damage (dented, scratched, broken from the sealed package)
- Received faulty product (malfunction, does not work as intended)
- Did not received the order after 14 days
For returning the product, we need you to return the product to us by courier service. After we received the product, we will check and give you a report. Soon the problem is consider settle, we will send back to you the same product with better quality within 7 days.
If you do not plan to get the same product after you return and wish to get the money refund instead, you need to wait for 14 days. We will contact you and you need to be prepare with some refund information such as contact details and bank information.
This return and refund policy does not applicable to any product which is on sale and markdown items.
You are responsible for all products sent until they arrive at our premise and agree to assume the costs associated with returning your purchased item to us. Please ensure to package the products well to prevent damage. We strongly recommend you use reliable courier service with parcel tracking services.