INTRODUCTION

SMARTORQ takes serious responsibilities into privacy laws and regulations. We are committed to respect the privacy rights and concerns of all our site visitors and customers. We are totally understand the importance of privacy on the Internet as we are also a user of other website. Therefore, we want our customer’s data to be protected and secure all the time.  We will not disclose information about our customers to any third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you,  and other security checks and for the purposes research and profiling. Your continued use of our products and services constitutes you acceptance to this Privacy Policy and any updates. This SmarTorq.com Privacy Policy describes how we collect and use information through a variety of digital means. We may update this privacy policy from time to time in order to serve you better. While this privacy policy is intended to generally describe our privacy practices, our goal is to provide more detailed information at times when it is most meaningful to you.

COLLECTING PERSONAL DATA INFORMATION

During our business, we may collect personal data from you which includes your name, contact details, delivery address, e-mail address and credit card information. By then, submitting your personal data to us when signing up for an account to our website, browsing or ordering any of our products, consider you are agree with the terms and conditions of this policy.

REGISTER AN ACCOUNT

In order to purchase the product, you will have to create an account which requires you to submit certain personal data. Just click on “Log In” for first timer and then we require you to provide us with an user name as well as your contact details, e-mail address, shipping address. Next time, you can continue with “Sign In” and we are happy to meet you again. Your user name and password will be used so you can securely access and maintain your account.

INFORMATION ON CHILDREN

Protecting the privacy of the very young age is important. For that reason, we never collect or maintain information at our site from those who are under 13. As a parent or guardian, please do not allow such children under your care to submit personal data to our website. We will not received and remove any personal data  from any accounts that was submitted without any parental consent for children under the age of 13.

COOKIES

We may have from time to time implement “cookies” or other features to allow us or third parties to collect or share information that will help us to improve our services. “Cookies” is a small amount of data that is sent to your browser and stored on your computer’s or mobile device’s hard drive. Cookies is used to tell us how and when our website are used or visted, by how many people and to track movements within our website. Cookies also link to information regarding what items you have selected for purchased. This information is used to keep track of your shopping cart. It will later deliver content specific to your interest and monitor wesbite usage. You may refuse the use of cookies by selecting appropriate setting on your browser. However, please take note that if you do this, you may not able to use the full functionality of our site or services.

DISCLOSURE TO THIRD PARTIES

SmarTorq may provide third parties with certain information to provide or improve our products and services, including to deliver products at your request. When we do, we require those third parties to handle it in accordance with relevant laws. You may refer our courier services at Shipping and Delivery. We do not sell personal information and will never be shared with third parties for their marketing purposes. Only information such as name, contact details, delivery address, e-mail address will be pass to our selected third parties courier services for them to proceed with delivery.

ORDERS & PAYMENT

Browse through our various categories or use the Search bar if you know your favourite products. On the product page you click, you can read and confirm the details. After satisfied with the details, click “Buy Now” to make an order. Indicate your preferred quantity if you decided to buy more than one item. Once confirmed, you will be directed to the Shopping Cart page. Here you will see all the products you have chosen with a green tick. Untick the product which you decided not to buy at the moment. You may click “Checkout” icon. Total prices will be shown soon after you Checkout. Remember to make sure the delivery information is correct (name, contact details, address etc.) Select your preferred Payment method and click on “Place Order” to proceed with payment.

GUARANTEE

Everytime you purchase from SmarTorq, we will give you 365 days or 1 year warranty for every product. After you received the product, you need to check for the condition and its functional. Just in case the product you received is not what you expected and you wish to return the product and ask for refund, please refer to Return And Refund Policy for further info. We are sorry if the parcel you received is not what you expected. We will come out with better service after this. Please take note that we only received return item within 7 days upon receiving date. You can only apply for a return product under certain condition.

CONTACTING US

We are pleased to hear from our customers. Our hotline +603 6272 0622 is operating 9 am – 6 pm (Monday to Friday) or you can leave your message at info@torq-on.com.my. Not to forget we have live chat also operating for you 9 am – 6 pm (Monday to Friday) which will be delighted to answer any questions you may have.

 

 

SHIPPING & DELIVERY

Our business does not encourage store pickup services as we provide express delivery to our every customers which only takes 1-3 working days. Once your order has been processed and packed, we will email you a unique tracking code for you to keep an eye on the status of your parcel at all times anywhere through your mobile phone or any devices. All you need to do is complete data information needed and make sure the information is all correct to avoid the parcel missing. You can choose courier service company from list below:

  • EasyParcel

 

PAYMENT

For the moment, we only received local customers. All the prices shown are in Ringgit Malaysia (RM). SmarTorq reserves the right to changes prices for products from the website at any time. Keep visiting our website for any updates and shocking discount (if applicable). All products payment can be made either Visa, MasterCard, any online banking or even E-Wallet (TouchNGo, Boost etc.)

 

RETURN & REFUND POLICY

If the parcel you received visibly damaged, please Contact Us immediately. For any reason should you wish to return your item(s), you have 7 days upon receiving date. We may proceed with your refund if you;

  • Received the wrong product (wrong model, wrong size, different product)
  • Received an incomplete product (missing quantity or built-in accessories)
  • Received product with physical damage (dented, scratched, broken from the sealed package)
  • Received faulty product (malfunction, does not work as intended)
  • Did not received the order after 14 days

For returning the product, we need you to return the product to us by courier service. After we received the product, we will check and give you a report. Soon the problem is consider settle, we will send back to you the same product with better quality within 7 days.

If you do not plan to get the same product after you return and wish to get the money refund instead, you need to wait for 14 days. We will contact you and you need to be prepare with some refund information such as contact details and bank information.

This return and refund policy does not applicable to any product which is on sale and markdown items.

You are responsible for all products sent until they arrive at our premise and agree to assume the costs associated with returning your purchased item to us. Please ensure to package the products well to prevent damage. We strongly recommend you use reliable courier service with parcel tracking services.